CPH Taxi Mystery Shopping

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1. GENERAL INFORMATION 

Type of Research: Compliance Audit 

Purpose: The purpose of this study is to assess performance of 4 taxi companies that have a service level agreement with CPH airport. Areas of assessment include: waiting time, cars and driver's service. 

Data Collection Method: Mystery Shopping via observation

Survey Start: September 2014

Survey Languages: Danish

Project ID: 20094 (2016)

Project Team: Updated in Project Dashboard (PS-Overview of Big and Tracking Projects)

2. PS SCOPE OF WORK

1. Questionnaire Scripting - SC

2. Sharepoint Report - DM 

 3. PROJECT DOCUMENTATION (SVN STRUCTURE)

SVN: https://svn.epinion.dk/svn/Epinion/002. Custom Project/200. CPH Mystery Shopping/04. CPH_Mystery_Shopping_Taxi

1. Input : Contain all inputs to produce a.m. Scope of Work: Questionnaire, SP requirement

2. In Progress: Contains outputs (Scope of Work) and process (e.g. syntax, source code), QA check list from PS team

3. Delivery (offline): NA 

4. PMO: Contains information relating to Project Management. This includes: Project schedule & task list, track change, Client instructions (which are not included in Input), issue log, etc...

4. OTHER INFORMATION

Survey Link: 

http://survey.epinion.dk/cph/mystery_taxi/index.htm

SPSSD:

Epinion_DK > CPH > P_17858_CPH_Mystery_Shopping_Taxi_Sep_2014

Sharepoint Report:

https://cph2013.epinion.dk/SitePages/Home.aspx

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