1. GENERAL INFORMATION
Type of Research: Compliance Audit
Purpose: The purpose of this study is to assess performance of 4 taxi companies that have a service level agreement with CPH airport. Areas of assessment include: waiting time, cars and driver's service.
Data Collection Method: Mystery Shopping via observation
Survey Start: September 2014
Survey Languages: Danish
Project ID: 20094 (2016)
Project Team: Updated in Project Dashboard (PS-Overview of Big and Tracking Projects)
2. PS SCOPE OF WORK
1. Questionnaire Scripting - SC
2. Sharepoint Report - DM
3. PROJECT DOCUMENTATION (SVN STRUCTURE)
1. Input : Contain all inputs to produce a.m. Scope of Work: Questionnaire, SP requirement
2. In Progress: Contains outputs (Scope of Work) and process (e.g. syntax, source code), QA check list from PS team
3. Delivery (offline): NA
4. PMO: Contains information relating to Project Management. This includes: Project schedule & task list, track change, Client instructions (which are not included in Input), issue log, etc...
4. OTHER INFORMATION
Survey Link:
http://survey.epinion.dk/cph/mystery_taxi/index.htm
SPSSD:
Epinion_DK > CPH > P_17858_CPH_Mystery_Shopping_Taxi_Sep_2014
Sharepoint Report: