Munich Airport - Mystery Shopping

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1. GENERAL INFORMATION 

Type of Research: Compliance Audit 

Purpose: The purpose of this study is to assess performance of different types of shops (DF, F&B, Specialty, ...) operating in the area of Munich airport. Areas of assessment include: Facility, Goods and offer, Customer Service, Compliance. 

Data Collection Method: Mystery Shopping via observation & interview using tablets

Survey Start: June 2016

Survey Languages: German and English

Sample Size: 223 shops x 3 visits per wave (month)

Project ID: 20424

Project Team: Updated in Project Dashboard (PS-Overview of Big and Tracking Projects)

2. PS SCOPE OF WORK

1. Questionnaire Scripting - SC

2. Quota monitoring share-point report - DM

3. Data Processing: SPSS data - monthly delivery - DP

4. Online Dashboard (INCITE)- monthly delivery - R&D 

 3. PROJECT DOCUMENTATION (SVN STRUCTURE)

https://svn.epinion.dk/svn/Epinion/002. Custom Project/412. 20424 - Munich Mystery Shopping

1. Input : Contain all inputs to produce a.m. Scope of Work: Questionnaire, Score calculation, Report template

2. In Progress: Contains outputs (Scope of Work) and process (e.g. syntax, source code), QA check list from PS team

3. Delivery: Contains final delivery (offline) to Client: data, reports

4. PMO: Contains information relating to Project Management (Plan - Monitor - Control). This includes: Project schedule & task list, track change, Client instructions (which are not included in Input), issue log, etc...

4. OTHER INFORMATION

Survey Link: 

https://cc.epinionglobal.com/mrIWeb/mrIWeb.srf?I.Project=P20424&i.test=1 

SPSSD:

Project Name: P_20424_New questionnaire for MUC Mystery Shopping (internal)_NTTT_WEB
Location: Epinion_DK > WEB

Sharepoint Reporthttps://munich.epinion.dk/SitePages/Home.aspx

Dashboard: TBC

 

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