1. GENERAL INFORMATION
Type of Research: Compliance Audit
Purpose: The purpose of this study is to assess performance of different types of shops (DF, F&B, Specialty, ...) operating in the area of Munich airport. Areas of assessment include: Facility, Goods and offer, Customer Service, Compliance.
Data Collection Method: Mystery Shopping via observation & interview using tablets
Survey Start: June 2016
Survey Languages: German and English
Sample Size: 223 shops x 3 visits per wave (month)
Project ID: 20424
Project Team: Updated in Project Dashboard (PS-Overview of Big and Tracking Projects)
2. PS SCOPE OF WORK
1. Questionnaire Scripting - SC
2. Quota monitoring share-point report - DM
3. Data Processing: SPSS data - monthly delivery - DP
4. Online Dashboard (INCITE)- monthly delivery - R&D
3. PROJECT DOCUMENTATION (SVN STRUCTURE)
https://svn.epinion.dk/svn/Epinion/002. Custom Project/412. 20424 - Munich Mystery Shopping
1. Input : Contain all inputs to produce a.m. Scope of Work: Questionnaire, Score calculation, Report template
2. In Progress: Contains outputs (Scope of Work) and process (e.g. syntax, source code), QA check list from PS team
3. Delivery: Contains final delivery (offline) to Client: data, reports
4. PMO: Contains information relating to Project Management (Plan - Monitor - Control). This includes: Project schedule & task list, track change, Client instructions (which are not included in Input), issue log, etc...
4. OTHER INFORMATION
Survey Link:
https://cc.epinionglobal.com/mrIWeb/mrIWeb.srf?I.Project=P20424&i.test=1
SPSSD:
Project Name: P_20424_New questionnaire for MUC Mystery Shopping (internal)_NTTT_WEB
Location: Epinion_DK > WEB
Sharepoint Report: https://munich.epinion.dk/SitePages/Home.aspx
Dashboard: TBC